Talk to real people
No bots, no ticket-system hell. Send an email to the right team and get a response from someone who actually knows.
Sales & demo requests
Interested in Pro or Scale? Want a 1-on-1 demo? Questions about volume discounts or annual billing?
General support
Need help setting up? Question about a feature? Account-related issues?
Report a bug
Found something broken? Screenshots and/or steps to reproduce help us enormously.
Privacy / GDPR
GDPR rights, data deletion, DPA requests, security reports.
Company details
Verified legal identity unavailable. Operator details have not been configured completely or have an invalid format.
- hello@zynceo.com
For formal correspondence (legal, cancellations, contracts) use hello@zynceo.com — all other channels are listed above.
Response times
- Sales / demo< 1 business day
- Support (Starter / Growth)< 1 business day
- Support (Pro)< 8 hours
- Support (Scale)< 4 hours
- Privacy / GDPR request< 5 business days
Business hours: Monday–Friday, 9–17h CET. Outside office hours we also respond, but without SLA guarantee.
Many questions are answered faster in our FAQ
Prefer not to wait for an email?
Prefer to try it yourself?
Review the current plans and Shopify billing terms before connecting your store.
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