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Click Stores → Add storein the dashboard and follow the OAuth flow. You'll be redirected to Shopify to confirm app permissions, then you're ready in 30 seconds. We only request the minimum permissions needed to read and publish content — no customer or order data.

2-5 minutes. Onboarding asks you a few multiple-choice questions (tone, length, formality), or you can give us your website URL and we'll automatically extract your tone-of-voice from a few existing pages. You can always fine-tune later via Brand & AI.

On the login page click "Forgot password?" and you'll receive a reset link within 2 minutes. Not arriving? Check spam, then email support@zynceo.com.

Yes — go to Settings → Team and send an invite by email address. Roles: Admin (full access), Member (content + read), and Viewer (read-only). Limits per plan: Starter 2, Pro 5, Agency unlimited.

Go to Settings → Billingand click the plan you want. Upgrades take effect immediately (we bill the pro-rated difference); downgrades take effect at the end of your current billing period so you don't lose anything you've paid for.

Yes. Go to Settings → Billingand click "Cancel subscription". You keep access until the end of the current billing period. No exit fees, no contract lock-in.

Automatically in your inbox with every payment — and downloadable via Settings → Billing → Invoices. VAT is correctly handled based on your country and (business) VAT number.

Yes. Email support@zynceo.comwithin 14 days of your first payment and we'll give you a full refund — no questions asked. After that you can cancel monthly without further charges.

Immediately after uninstall, all access tokens are revoked so we can no longer read anything from your store. 48 hours later — in compliance with Shopify GDPR guidelines — our cron job permanently deletes all store data. Want faster removal? Email privacy@zynceo.com and it happens within 5 business days.

No. Your content is only used to answer your prompts. We don't share anything with third parties beyond the AI provider that processes your prompt (Anthropic or OpenAI), who themselves are contractually prohibited from training on business API data.

EU region (Frankfurt) on Supabase. Backups stay within the EU. AI API calls go to US endpoints of Anthropic/OpenAI — the prompt itself is not stored by them for business API tier. Full details in our privacy policy.

Yes, available on request for Pro and Agency customers. Email privacy@zynceo.comwith your organization details and we'll send it back signed within 5 business days.

The last 2 versions of Chrome, Edge, Firefox, and Safari. Mobile Safari and Chrome Android work for most features, but the blog editor is optimized for desktop (1280px+).

Not publicly yet. For Agency customers we can build custom integrations via webhooks and custom endpoints — get in touch via support@zynceo.com.

We aim for 99.9% uptime. Real uptime for the past 90 days is visible live via the status indicator in the footer (green = all operational). Pro and Agency get access to an extended status dashboard with SLA reporting.

Yes. All Shopify plans (Basic through Plus + B2B) work the same for our integration. With Shopify Plus you benefit extra from multi-store: you can distribute a catalog to all your markets with automatic translation per locale.